Support At ProCard, our commitment
to excellence doesn't end with state-of-the art technology.
ProCard also offers a wide range of support services, including
the following:
Ongoing program
support
ProCard staffs a full-service Ongoing Program Support group
to assist with any product questions or issues you might have.
Contact information
Our Ongoing Program Support group is divided into teams,
with each team focused on specific products. To contact your
product's support team, call us at 1.800.469.6578.
You will be prompted to select your product, and then you
will be connected with a member of the appropriate support
team.
You can also contact Ongoing Program Support by email:
- The Pathway Net support team can be contacted at
.
- The PVS Net, PVS Desktop, and Statement Services support team can be contacted at
.
- The Centre support team can be contacted at
.
Note: Your financial institution
might also provide its own technical support services to serve
as your first line of support for questions and issues. Check
with your lending partner to discuss how your support issues
will be handled.
Hours of operation
Monday through Friday, 6:00 am - 6:00 pm Mountain Time
Closed for all U.S. national holidays, except for Martin Luther
King, Jr. Day and Presidents' Day
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Program implementation
When you're adopting a ProCard solution, our Program Implementation
team will work closely with your organization throughout the
implementation phase. An implementation specialist is assigned
to work directly with you to advise you on implementation
strategies, specifications, and custom development solutions.
We also offer data migration services to assist you in the
conversion from other purchasing card platforms.
For more information about implementation services, you can
contact
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